Refund Policy

1. Booking Cancellation

Customers may request cancellation of a confirmed booking by contacting NamoTrip through email, phone, or WhatsApp. Cancellation requests should include the booking details so that we can verify and process the request.

2. Cancellation and Refund Eligibility

Unless different cancellation terms have been communicated for a specific package or service, the following general cancellation structure may apply:

• More than 30 days before departure – Up to 90% refund.
• 15–30 days before departure – Up to 50% refund.
• 7–14 days before departure – Up to 25% refund.
• Less than 7 days before departure – Generally no refund.

The actual refund amount may depend on the cancellation conditions of hotels, transport providers, airlines, railways, tour operators, activity providers, and other third-party suppliers involved in the booking.

3. Package-Specific Cancellation Terms

Certain travel packages, promotional offers, special departures, group tours, pilgrimage tours, transport services, hotels, and other bookings may have different cancellation and refund conditions. Where applicable, the terms communicated at the time of booking will take precedence.

4. Non-Refundable Services

Some services or charges may be fully or partially non-refundable, including where applicable:

• Flight and airline tickets.
• Train or other transport tickets.
• Hotel or accommodation charges subject to supplier rules.
• Visa, permit, entry, or processing fees.
• Taxes and government charges where non-refundable.
• Special events, activities, or attraction tickets.
• Supplier charges already incurred on behalf of the customer.

5. Advance Payments and Booking Amounts

Any advance payment, booking amount, deposit, or other amount paid toward a service may be subject to the cancellation conditions applicable to that particular booking. Amounts already paid to third-party suppliers may not be recoverable in full.

6. Refund Processing

Once a refund has been approved and any applicable supplier refunds have been received, NamoTrip will process the eligible refund through the applicable payment method. Processing time may generally take 7–15 business days, depending on the payment provider and banking system.

7. Changes or Cancellation by NamoTrip

If NamoTrip needs to modify or cancel a confirmed booking due to operational, supplier, availability, safety, or other circumstances, we may, where reasonably possible, offer an alternative arrangement, travel credit, rescheduling option, or applicable refund depending on the circumstances and supplier terms.

8. Force Majeure and Unavoidable Events

Refunds or cancellation charges may be affected by events outside the reasonable control of NamoTrip or its suppliers, including natural disasters, severe weather, government restrictions, strikes, political unrest, public health emergencies, transport disruptions, or other unavoidable events. Any refund will be handled subject to the applicable supplier and booking conditions.

9. Refund Method

Where possible, approved refunds will be made using the original payment method. In certain circumstances, an alternative refund method may be used after appropriate verification and communication with the customer.

10. Cancellation Request Verification

For security and booking verification purposes, NamoTrip may request relevant booking information before processing a cancellation or refund request.

11. Refund Disputes or Clarifications

If you believe a refund has not been processed correctly or you require clarification regarding cancellation charges, please contact us with your booking details. We will review the request and provide the applicable information based on the booking and supplier terms.

12. Contact for Refund Requests

For cancellation or refund-related requests, please contact NamoTrip: