Privacy Policy

At NamoTrip India Pvt Ltd ("NamoTrip", "we", "us", or "our"), we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when you use our website or contact us regarding our travel services.

By using our website or submitting an enquiry or booking request, you acknowledge that your information may be handled as described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with NamoTrip, we may collect information such as:

• Name and contact details.
• Mobile number and email address.
• Pickup location and destination details.
• Travel dates, number of travellers, and travel preferences.
• Package, vehicle, hotel, or transport requirements.
• Messages, enquiries, feedback, and other information you provide.
• Information required to process or manage a booking.
• Basic technical information about your interaction with our website.

2. How We Collect Information

We may receive information when you submit an enquiry, request a quotation, make a booking, contact us through available communication channels, interact with our website, or otherwise voluntarily provide information to us.

3. How We Use Your Information

We may use the information we collect for purposes including:

• Processing travel enquiries and booking requests.
• Preparing quotations and providing travel assistance.
• Coordinating transportation, accommodation, tours, and related services.
• Communicating with you about your enquiry or booking.
• Providing customer support and resolving service-related issues.
• Sending important travel or booking updates.
• Improving our website, products, and customer experience.
• Understanding website usage and improving our marketing activities.
• Sending promotional communication where permitted and appropriate.
• Maintaining business, operational, and booking records.
• Preventing misuse, fraud, or unauthorized activity.

4. Information Sharing

We do not intend to sell or rent your personal information. Where necessary to provide the requested travel service, information may be shared with relevant travel partners, hotels, transport providers, tour operators, payment service providers, technology providers, or other service providers involved in fulfilling your enquiry or booking.

We may also disclose information where reasonably necessary to comply with applicable law, legal processes, regulatory requirements, or to protect our rights, customers, website, or business operations.

5. Payment Information

Where online or third-party payment services are used, payment transactions may be processed by the applicable payment provider. We may receive transaction-related information necessary to confirm or manage a booking. Payment providers may have their own privacy policies and terms governing the processing of payment information.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, understand visitor behaviour, measure website performance, improve user experience, and support relevant marketing or analytics activities.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Analytics and Third-Party Services

We may use third-party tools and services for website analytics, communication, advertising, payment processing, hosting, security, or other business functions. These providers may process certain information according to their own terms and privacy policies.

8. Third-Party Links

Our website may contain links to websites or services operated by third parties. These websites are outside our control and may have their own privacy policies and practices. We recommend reviewing the privacy policy of any external website before providing personal information.

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, manage bookings, maintain business and financial records, resolve disputes, comply with applicable legal or regulatory requirements, and protect our legitimate business interests.

10. Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your Privacy Choices

Depending on applicable law, you may have rights or choices regarding your personal information, which may include:

• Requesting access to certain personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of information where legally applicable.
• Choosing not to receive certain promotional communications.
• Contacting us regarding concerns about the handling of your information.

Some information may need to be retained where required for legal, contractual, accounting, security, or legitimate business purposes.

12. Promotional Communications

If we send promotional emails, messages, or other marketing communications, you may request to stop receiving such communications. Important service, booking, payment, or operational communications may still be sent where necessary to provide the requested service.

13. Children's Privacy

Our website and travel services are intended for general audiences. We do not knowingly request personal information from children for independent use of our services. If you believe that a child has provided personal information to us, please contact us so that we can review the situation.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable requirements. Any updated version will be published on this page with the revised content.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: